Refund Policy

Last updated: September 17, 2026

This policy applies to purchases confirmed through OCPC’s website. It does not remove rights or remedies available under Philippine law.

Before an order is confirmed

Please check your product, size, color, delivery details, and payment reference before submitting. Orders are not confirmed until OCPC verifies payment and communicates confirmation.

Made-to-order and batch items

For custom or batch-produced merchandise, request a cancellation as soon as possible. Once production has started, changes or cancellations may not be possible because the item is made to the submitted specification. If OCPC cannot fulfil a paid batch order, we will contact you about an appropriate remedy, such as a refund or transfer to a later batch.

Incorrect, defective, or missing items

Contact us promptly with your order number, photos where helpful, and a clear description. If an item is defective, materially different from the confirmed order, or not delivered because of an OCPC fulfilment error, we will assess the appropriate repair, replacement, or refund consistent with applicable consumer law.

Coaching and donations

Coaching requests are subject to confirmation and availability. Any cancellation or refund will be assessed against the confirmed booking terms. Donations are voluntary; contact us promptly if you made a payment in error.

How to request help

Email ocpc.pickleball@gmail.com or use our Contact page. Include your name, order or booking reference, payment date, and the outcome you are requesting.